FAQ
Questions, answered
The essentials about the platform, the network and membership.
FAQ
What is OEX?
A screened membership network for logistics, cross-border trade and ecommerce operators, with an operating platform built in. Members find partners, then quote, book, bill and settle with them in one place.
Who is it for?
Freight forwarders, customs brokers, cross-border ecommerce sellers, 3PLs and the agents and partners they work with. There's one kind of company on OEX; forwarder, agent and client are relationships, not account types.
How is OEX different from other forwarder networks?
Members are screened before they appear, trust comes from an earned OEX Score rather than a badge, and the work with partners happens on one shared platform instead of over email.
Does it replace my current system?
It can. Many teams run new files on OEX while winding down their old system, and you can be live in days.
Can I bring my rates and data?
Yes. Rates, charge items and partners import against standard carrier, port and charge codes, so nothing is locked to one vendor.
How are members checked?
Every company passes business identity (KYB) and denied-party screening before it appears in the network. Credentials are reviewed by OEX staff. How verification works
How does settlement work?
Members bill and invoice each other and settle through OEX Pay, which runs on a regulated payments partner, or log a manual payment the payee confirms.
What is the OEX Score?
A behavioural score built mainly from how a member settles on OEX, backed by external credit data and verification depth. It can't be bought, and neither your plan nor FreightLeague points change it.
What is FreightLeague?
OEX's member league. Earn FreightLeague Points for activity on the platform, climb status tiers, and compete in seasons for awards and prizes. It's separate from the OEX Score.
Is there a free plan?
No. Plans start at $15 a month per company, billed annually. See plans
Do you charge per seat?
No. The company is the account and your whole team is included.
Which tools are metered?
HS classification and US duty and fee estimates have monthly allowances that grow with your plan. Running your own shipments and charges is unlimited.